Terms and Cancellation Policy
Overview
Our terms and conditions follow well-established industry standards and are crafted to be fair both to Playwest guests and to Playwest itself.
Please note that as the trip start date approaches, eligible refunds decrease accordingly. Many Playwest destinations have strictly limited capacities due to land management regulations, making each reservation irreplaceable. Consequently, closer cancellations make it challenging to fill vacated spots. Within 60 days of the start date, no refunds or credits are offered, as finding replacements at that stage is unlikely.
We appreciate your understanding of the realities we face as a small group adventure company operating on carefully regulated public lands. Please reach out if you have questions about Playwest’s terms – we’re here to help! We can’t wait to guide you through the breathtaking destinations you’ve chosen and make your adventure unforgettable!
Important.
Note: All guests are required to familiarize themselves with these terms. We adhere strictly to these conditions, so please consider purchasing trip insurance to protect your travel investment.www.playwest.ca
Payment Schedule
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A 35% per person deposit is required to secure your spot.*
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The final balance is due 90 days prior to your trip start date.
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Full payment is due at the time of booking for day hikes and for multi-day trips starting 90 days or less from today.
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Final acceptance of any participant is subject to receipt and review of all required forms, documents, and payment
Minimum Group Requirements, Itinerary Changes & Alternate Trips
Minimum Group Size Requirement
All Playwest trips require a minimum of 4 participants booked in order to proceed. If this minimum is not met, Playwest reserves the right to cancel the trip and will provide participants with a full refund including the deposit. We encourage early booking to help secure your chosen adventure.
All Playwest trips may be subject to itinerary changes based on circumstances outside our control, such as:
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Permit or campsite availability
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Snowpack levels
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River conditions
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Wildlife activity
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Park or land closures
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Forest fires
Participants’ costs for a trip will remain the same, regardless of itinerary changes. Payments made to Playwest are non-refundable in cases of itinerary changes or if parks/lands are closed.
If a trip or reservation is canceled due to circumstances beyond Playwest's control (e.g., public land closures, civil unrest, public health emergencies, natural disasters), and no alternative itinerary is available, participants will receive a trip credit equal to the full amount paid, minus any non-refundable expenses incurred by Playwest. Refunds are not available in these cases.
Playwest reserves the right to cancel any trip for reasons including but not limited to:
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Not meeting the minimum participant requirement
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Unavailability of scheduled staff due to illness or injury
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Significant, unforeseen damage/loss of Playwest equipment essential for the trip
In such cases, a full refund, including the deposit, will be issued.
Playwest is not responsible for additional expenses incurred related to travel preparation, including non-refundable airfare, equipment, clothing, visa fees, or medical expenses. Travel insurance is strongly recommended.
Force Majeure: If Playwest is unable to fulfill obligations due to uncontrollable events (e.g., extreme weather, natural disasters, pandemics, war, etc.), and no alternative itinerary is available, a trip credit will be issued for the full amount paid minus any non-refundable expenses. Refunds are not available in these case.
Weather Cancellations
Playwest reserves the right to cancel any trip due to extreme weather. If so, the standard cancellation policy outlined above will apply.
Trips may be canceled in the event of:
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Sustained winds > 100 km/hr
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Temperatures below -20°C or -25°C with windchill
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Sustained heavy snow
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Note: Trips are not canceled due to rain.
Cancellation & Refund Policy
A $50 administration fee as well as service fees from booking platforms and payment processing will be applied to any refunds for all cancellations.
Participant Cancellation of a Day Trip
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More than 48 hours’ notice: 100% refund of trip cost minus $50 administration and service fees.
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Less than 48 hours’ notice: No refund.
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The Buyers Remorse Clause is not applicable for Half Day & Full Day trips.
Participant Cancellation of Multi-Day Trips
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Buyers Remorse Clause: Within 7 days of original booking date, full refund minus $50 admin and service fees.
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90+ days prior to trip start: Refund minus non-refundable 35% deposit.
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90 to 60 days prior to start: 50% refund of total trip cost minus 35% deposit.
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Less than 60 days prior or after the trip has begun: No refund or trip credit.
Note: Travel insurance with appropriate coverage is strongly recommended.